Quality Management - Monitoring & Measuring for Quality

By: Geoff Vorley MSc MCQI and Dr Mary-Clare Bushell

INTRODUCTION

Aims and objectives

The reader should be able to develop a clear understanding of:

• selecting the appropriate monitoring, measuring and diagnostic tools relating to specific product and service in quality situations.

• the advantages and limitations of methods selected and

• how to design and manage the data collection and analysis processes effectively.

By using this book the reader would normally be expected to:

1. Understand the role of monitoring and measuring in making decisions relating to quality.

2. Understand the use of methods for data collection and analysis.

This book has been developed to support the Chartered Quality Institute (CQI) course People in Quality at Level 3 and Level 5.

This book is part of the Quality Management series of books which includes:

• Quality Management – People in Quality
• Quality Management – Management System Models
• Quality Management – Monitoring and Measuring for Quality
• Quality Management – Quality Assurance and Management
• Quality Management – Using Quality to Improve Business
• Quality Management – Management Systems Audit
• Quality Management – Quality Related Legislation and Regulations
• Quality Management – Quality Planning in the Product Lifecycle
• Quality Management – Quality Assurance & Supply Chain
• Quality Management – Quality Control

THE AUTHORS
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.

PRICING

Contents List

Introduction